Stardena Careers Uganda - QSSU-SCU-SSCA-SALES & SERVICE CENTER ASSOCIATE

Job Description

Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.

On behalf of our client in the Renewable Energies Sector, we are looking for a competent, skilled, and experienced Sales and Service Center Associate to work at the different locations.

Our organisation is seeking a suitably qualified QSSU-SCU-SSCA-SALES & SERVICE CENTER ASSOCIATE at Q-Sourcing Limited.

This position offers the right candidate a chance to develop their career in a professional environment, with opportunities to build on existing skills and take on new challenges as the role evolves.

To be considered, please submit your application before the closing date.

Key Responsibilities

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
High-level knowledge of all company products with the ability to address all questions asked by customers.
Acknowledging and resolving customer complaints within stipulated SLAs.
Communicating with customers through various channels and responding promptly to customer inquiries.
Analyze trends to create solutions to ensure customer service needs, business goals, and objectives are met or exceeded.
Ensure service center operational standards are adhered to.
Be the lead in monitoring and maintaining the required stock levels at the service center by conducting regular stock takes and ensuring a majority of components needed by the team/customers are available at the service centers.
Promote the company brand by ensuring the service center is kept clean and tidy at all times noting the operation hours of the Sales and Service Centers are 9 am to 5 pm Monday to Friday and 8 am to 12 pm on Saturday.
Assist in sales/after-sales requests placed by various customers and team members.
Follow up on customer issues to resolution by following the stipulated aftersales escalation process.
Ensure all Aftersales issues are raised via a ticket and track records of customer interactions, comments, complaints, and After Sales issues.
Provide feedback to all customers in reference to their queries and after-sales issues.
Troubleshoot all aftersales issues, resolve non-technical issues, and escalate to the aftersales product team any issue not resolved at the service center level.
Ensure all spare parts are available in the service center and proper inventory management.
Generate all reports in reference to service center activities and stock level.
Work closely with the supervisor in developing and establishing clear sales KPIs (that is sales targets, lead generation, and sales call logs to be achieved daily. The assigned sales targets and corresponding commission is as guided by our commission structure.
Achieve lead generation targets and ensure constant follow-up on leads in order to convert them to sales.
Initiate selling tactics that will ensure leads are converted i.e. conducting demos, sourcing to market activities, and customer referral programs.
Additional responsibilities as assigned from time to time.

Qualifications

A Diploma or Degree in Business Administration (Sales and Marketing option).
At least 2 years of proven experience in sales or customer service.
Proven track record of successfully meeting sales targets.
Outstanding interpersonal skills with the ability to interact freely with customers.
Ability to think and properly plan the day-to-day work, proper inventory management and tackle customer complaints.
High EQ with the ability to work under pressure and meet deadlines and targets set.
Passion for customer service, the industry and current trends adaptable for the company.
Independent thinker with proactive decision-making capabilities.
Comfortable with ambiguity and experience working in a dynamic environment.
Be organized and an expert in time management both at personal and team levels.

Skills

Customer Service Sales Inventory Management Communication Problem Solving Time Management Decision Making Interpersonal Skills

Quick answers about this job

What is the QSSU-SCU-SSCA-SALES & SERVICE CENTER ASSOCIATE job at Q-Sourcing Uganda?

Q-Sourcing Uganda is hiring a QSSU-SCU-SSCA-SALES & SERVICE CENTER ASSOCIATE in Kampala. It is a full-time position in the Sales & Business Development jobs in Uganda field within the Renewable Energy & Clean Technology sector.

Where is this QSSU-SCU-SSCA-SALES & SERVICE CENTER ASSOCIATE job based?

The job is based in Kampala (Uganda).

Who can apply for this QSSU-SCU-SSCA-SALES & SERVICE CENTER ASSOCIATE job?

The advert points to 2 Years Experience level experience and education at Diploma level. The Qualifications and Responsibilities sections above give the full requirements.

What is the salary for this job?

The employer has not stated a salary in the advert, so pay is to be discussed.

What is the deadline to apply?

The deadline was 27 Oct 2026, so applications may already be closed.

How do I apply for this job?

You can apply online through the application link. The full instructions are in the How to Apply section of this page.

Do I have to pay to apply for this job?

No. Do not pay money for this job advert or for any part of the recruitment process. Anyone who asks you to pay is not to be trusted.

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QSSU-SCU-SSCA-SALES & SERVICE CENTER ASSOCIATE