Stardena Careers Uganda - Customer Experience Manager | at Movit produts

Job Description

Movit Africa is seeking a Customer Experience Manager to join our Marketing Department in Kampala, Uganda. The successful candidate will report directly to the Chief Marketing Officer and play a pivotal role in enhancing customer satisfaction and loyalty. This position requires a proactive individual with strong leadership and communication skills to drive customer-centric initiatives.

Our organisation is seeking a suitably qualified Customer Experience Manager at Movit Africa based in Kampala, Uganda.

This position offers the right candidate a chance to develop their career in a professional environment, with opportunities to build on existing skills and take on new challenges as the role evolves.

To be considered, please submit your application before the closing date.

Key Responsibilities

Develop and implement customer experience strategies to improve satisfaction and loyalty
Lead and manage the customer service team to ensure high-quality service delivery
Analyze customer feedback and insights to identify areas for improvement
Collaborate with cross-functional teams to resolve customer issues and enhance the overall experience
Monitor and report on customer experience metrics and KPIs

Qualifications

Bachelor's Degree in Marketing, Business Administration, or a related field
Proven experience in customer experience management or a similar role
Strong leadership and team management skills
Excellent communication and interpersonal abilities
Analytical mindset with the ability to interpret data and drive actionable insights

Skills

Customer Experience Management Leadership Communication Data Analysis Team Management

Quick answers about this job

What is the Customer Experience Manager job at Movit produts?

Movit produts is hiring a Customer Experience Manager in Kampala. It is a full-time position in the Marketing, Advertising & Communications jobs in Uganda field within the Marketing, Advertising & Public Relations sector.

Where is this Customer Experience Manager job based?

The job is based in Kampala (Uganda).

Who can apply for this Customer Experience Manager job?

The advert points to Mid-Level level experience and education at Bachelor's Degree level. The Qualifications and Responsibilities sections above give the full requirements.

What is the salary for this job?

The employer has not stated a salary in the advert, so pay is to be discussed.

What is the deadline to apply?

The deadline was 27 Oct 2026, so applications may already be closed.

How do I apply for this job?

You can apply by email. The full instructions are in the How to Apply section of this page.

Do I have to pay to apply for this job?

No. Do not pay money for this job advert or for any part of the recruitment process. Anyone who asks you to pay is not to be trusted.

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How to Apply

Interested candidates should send their CV to hr@movitafrica.com with the subject line Customer Experience Manager. Only shortlisted candidates will be contacted.

Resume / CV required

Customer Experience Manager