Stardena Careers Uganda - Branch Operation Manager | at NCBA Bank Uganda

Job Description

The Branch Operations Manager is responsible for ensuring that the branch as a channel is delivering results, operational excellence, and delivery of first-class customer experience, as well as meeting the set budgets and profitability through support and contribution in branch sales and business development initiatives.

In this role, you will oversee day-to-day branch operations, maintain robust internal controls, and enforce compliance with operational and credit risk guidelines. Working closely with the Branch Manager, the position demands strong operational leadership, talent development, and a proactive approach to customer acquisition, retention, and service excellence across all banking touchpoints.

An opportunity has arisen for a Branch Operation Manager at NCBA Bank.

Working within a supportive team, the post-holder will be expected to plan and prioritise their own workload, communicate clearly with stakeholders, and maintain high standards in every task. Previous experience in a comparable position is highly desirable.

Applications are welcome from candidates who can demonstrate the skills and experience outlined below.

Key Responsibilities

Expense management goals
Branch sales – maximizing every customer contact opportunity for cross selling of bank products and services
Alternate vault custodian
Support the branch/ Retail Manager in setting up the Branch annual budgets and business plans must be aligned to the banks overall growth strategy.
Ensures creation of ownership to agreed strategies and business goals together with the Branch Manager
Branch service delivery standards or benchmarks
Brand image management through effective Banking hall and communication management
Providing leadership along customer service experience.
Ensure creation of a memorable customer experience that will make customers want to come back and do business with the bank
Productivity or resource utilisation standards or benchmarks
Audit ratings
RCSA ratings
Branch compliance with external and internal regulations and policies covering Operational, Credit and reputation Risk.
Implementation of change and capability development programmes
Timely submission of reports.
Monitoring dormant and inactive accounts.
Ensure accounts opened have proper KYC as per the laid down procedures.
Together with the Branch Manager, lead and support the branch in achieving its customer retention, acquisition and growth goals. Support will include: achieving personal sales goals as well as operations staff assigned goals (including accounts, cards, assets and Liabilities and revenue growth), proactively reaching out to customers in assigned retail and/or commercial portfolio.
Ensure to build and develop high performing teams, identify and develop talent within the branch.
Ensure adequate coaching and training of branch staff
Ensure Positive demonstration of leadership and teamwork by proactively assisting other branch colleagues when called upon as well as ensuring active participation and contribution by all during Branch Team meetings.
Ensure the branch team is coached on quality referral generation / cross selling (all products) as well as product training.
Abide by and uphold the Banks “code of conduct” & values: Plan and review staffing requirements to match workflow with the branch operations function, measure, track and improve on staff productivity.
Ensure placement of branch staff in the right positions and have a development plan

Qualifications

University Degree – Upper second or equivalent
Basic MS Office suite skills
At least 5 years banking experience 2 of which must be in a supervisory position

Skills

Branch Operations Expense Management Budgeting Risk Management KYC Compliance Branch Sales Customer Experience Management Team Leadership Staff Coaching Banking Operations

Quick answers about this job

What is the Branch Operation Manager job at NCBA Bank Uganda?

NCBA Bank Uganda is hiring a Branch Operation Manager in Kampala. It is a full-time position in the Banking, Microfinance & Financial Services jobs in Uganda field within the Banking & Microfinance sector.

Where is this Branch Operation Manager job based?

The job is based in Kampala (Uganda).

Who can apply for this Branch Operation Manager job?

The advert points to 5 Years Experience level experience and education at Bachelor's Degree level. The Qualifications and Responsibilities sections above give the full requirements.

What is the salary for this job?

The employer has not stated a salary in the advert, so pay is to be discussed.

What is the deadline to apply?

Applications close on 12 Nov 2026.

How do I apply for this job?

You can apply online through the application link. The full instructions are in the How to Apply section of this page.

Do I have to pay to apply for this job?

No. Do not pay money for this job advert or for any part of the recruitment process. Anyone who asks you to pay is not to be trusted.

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How to Apply

https://career5.successfactors.eu/sfcareer/jobreqcareer?jobId=4679&company=commercialPInterested and qualified candidates should submit their application online through the official career portal.

Resume / CV required

Branch Operation Manager