Pearl Bank is seeking a Head of Customer Experience & Retention to lead initiatives that enhance customer satisfaction and loyalty. The role involves developing strategies to improve customer interactions, reduce churn, and drive long-term retention.
This is a hands-on position. You will work closely with the rest of the team, share updates with your supervisor and deal with queries as they come up. Experience in a similar setting will help you settle in quickly.
Shortlisted candidates will be contacted for interviews.
Pearl Bank is hiring a Head Customer Experience & Retention in Kampala. It is a full-time position in the Banking, Microfinance & Financial Services jobs in Uganda field within the Banking & Microfinance sector.
The job is based in Kampala (Uganda).
The advert points to 5 Years Experience level experience and education at Bachelor's Degree level. The Qualifications and Responsibilities sections above give the full requirements.
The employer has not stated a salary in the advert, so pay is to be discussed.
Applications close on 03 Nov 2026.
You can apply by email. The full instructions are in the How to Apply section of this page.
No. Do not pay money for this job advert or for any part of the recruitment process. Anyone who asks you to pay is not to be trusted.
Send your application to hr@pearlbank.com with the exact job title as the subject line (e.g., "Head Customer Experience & Retention"). Only shortlisted candidates will be contacted.
APPLICATION IS FREE. DO NOT PAY FOR FORMS, INTERVIEWS, MEDICALS, UNIFORMS OR ANY OTHER "REQUIREMENT" TO GET THIS JOB.
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