Stardena Careers Uganda - Recovery Support Officer | at UGAFODE Microfinance Limited (...

Job Description

UGAFODE Microfinance Limited (MDI) is seeking dedicated professionals for the position of Recovery Support Officer in Kampala. This role focuses on proactively managing borrowing accounts showing early signs of deterioration, as well as managing non-performing accounts. The primary goal is to turn these delinquent accounts around and minimize financial loss to the institution.

As a Recovery Support Officer, you will play a crucial role in maintaining portfolio quality by closely monitoring delinquent accounts and engaging directly with defaulting clients. Successful candidates will manage daily arrears, negotiate structured repayment plans, support customer inquiries regarding account balances, and collaborate with the legal department when foreclosure or collateral recovery is required.

An opportunity has arisen for a Recovery Support Officer at UGAFODE Microfinance Limited (MDI) based in Kampala, Uganda.

Working within a supportive team, the post-holder will be expected to plan and prioritise their own workload, communicate clearly with stakeholders, and maintain high standards in every task. Previous experience in a comparable position is highly desirable.

Applications are welcome from candidates who can demonstrate the skills and experience outlined below.

Key Responsibilities

Arrears Management: Issue daily arrears notices and follow up with clients who have not settled their monthly obligations.
Repayment Plans: Discuss debt repayment plans with defaulting clients and recommend accounts for restructuring to management.
Customer Support: Respond to queries regarding loan balances and ensure client files are up-to-date with relevant communications.
Collateral & Compliance: Check for security perfection on non-performing accounts, forward to the legal department for foreclosure, and process the release of securities for paid-off loans.
Portfolio Quality: Conduct daily monitoring of delinquent accounts to determine which customers to contact for collection of overdue accounts.

Qualifications

Minimum of a Bachelor's degree in Economics, Statistics, Commerce, Business Administration, or equivalent.
At least 2 years of experience in debt recovery, or as a credit officer, or in credit administration.
Past experience working in a call centre from a Financial Institution is an added advantage.
Basic understanding of the legal framework, thorough knowledge of UGAFODE credit policies, decision-making skills, high integrity, credit and financial analysis skills, and strong negotiation abilities.

Skills

Debt Recovery Credit Administration Credit Analysis Financial Analysis Negotiation Decision Making Customer Support Call Centre Operations

Quick answers about this job

What is the Recovery Support Officer job at UGAFODE Microfinance Limited (MDI)?

UGAFODE Microfinance Limited (MDI) is hiring a Recovery Support Officer in Kampala. It is a full-time position in the Banking, Microfinance & Financial Services jobs in Uganda field within the Banking & Microfinance sector.

Where is this Recovery Support Officer job based?

The job is based in Kampala (Uganda).

Who can apply for this Recovery Support Officer job?

The advert points to 2 Years Experience level experience and education at Bachelor's Degree level. The Qualifications and Responsibilities sections above give the full requirements.

What is the salary for this job?

The employer has not stated a salary in the advert, so pay is to be discussed.

What is the deadline to apply?

The deadline was 27 Oct 2026, so applications may already be closed.

How do I apply for this job?

You can apply by email. The full instructions are in the How to Apply section of this page.

Do I have to pay to apply for this job?

No. Do not pay money for this job advert or for any part of the recruitment process. Anyone who asks you to pay is not to be trusted.

More Banking, Microfinance & Financial Services jobs in Uganda jobs All jobs in Uganda

How to Apply

Send your application letter and CV addressed to the Head of Human Resources, indicating the vacancy number (HR/STAFF/VAC – 20/10/2026/1) in the subject line.

Resume / CV required Cover letter required

Recovery Support Officer